ONE-YEAR SERVICE EFFECTIVENESS REVIEW & RECOMMENDATIONS Council Presentation

ONE-YEAR SERVICE EFFECTIVENESS REVIEW & RECOMMENDATIONS Council Presentation

ONE-YEAR SERVICE EFFECTIVENESS REVIEW & RECOMMENDATIONS Council Presentation February 27, 2018 Why are we here? About one year since new METRA service implemented Committed to review service annually Does the ridership support the amount of service? What adjustments should be made? CTG brought back to analyze ridership data and make recommendations Goal is to be good steward of publics tax dollars Right-size the service to meet ridership demands 2 Ridership Analysis Process Ongoing monitoring of ridership by route since late 2016 Detailed ridership collected Aug. 5 Sept. 30, 2017 Initial observations: Very low ridership on two routes (Routes 8 and 11) Low ridership on select routes at night Crowded midday conditions on Route 7 Low ridership on Route 3 deviation to Bunker Hill Further analysis of representative sample (Sept. 18 30): Route level ridership Trip level ridership Stop level ridership Service changes proposed and vetted with staff 3 Analysis Results Route Level Performance - Weekdays METRA Average Weekday Performance by Route Route Avg Wkday Riders 1 279 2 336 3 535 4 447 5 476 6 248 7 729 8 41 9 376 10 277 11 31 12 185 Total 3,958 Revenue Hours Riders/Rev Hour Route Rank 16.8 16.6

3 25.3 13.3 7 35.7 15.0 4 26.7 16.8 2 35.2 13.5 6 30.7 8.1 10 36.8 19.8 1 11.8 3.5 11 26.7 14.1 5 25.3 10.9 9 16.4 1.9 12 16.8 11.0 8 304.2 13.0 Revenue Miles Riders/Rev Mile Route Rank 221 1.3 2 354 0.9 8 648 0.8 9 395 1.1 3 437 1.1 4 411 0.6 10 538 1.4 1 97 0.4 11 385 1.0 5

289 1.0 7 231 0.1 12 192 1.0 6 4,198 0.9 Source: GFI reports, September 18-30 Weekday Riders per Revenue Hour 18 16 Weekday Riders per Revenue Mile 19.8 20 16.8 16.6 15.0 14.1 13.5 13.3 14 11.0 10.9 12 10 8.1 8 6 3.5 4 2 1.9 0 1 2 3 4 5 6 7 Routes 8 9 10 11 12 2.0 1.8 1.6 1.4 1.2 1.0

0.8 0.6 0.4 0.2 0.0 1.4 1.3 1.1 0.9 1.0 1.0 1.0 0.6 0.4 0.1 1 2 3 Wkdy Riders/Rev Hour Top Performing Routes: Route 7 Route 4 and Route 1 1.1 0.8 4 5 6 7 Routes 8 9 10 11 12 Wkdy Riders/Rev Mile Poorest Performing Routes: Route 11 Route 8 4 Analysis Results Route Level Performance - Saturdays METRA Average Saturday Performance by Route Route Avg Saturday Riders 1 208 2 238 3 421 4 293 5 292 6 145 7 427

8 27 9 234 10 220 11 25 12 150 Total 2,676 Revenue Hours Riders/Rev Hour Rank 16.8 12.3 2 25.3 9.4 6 35.7 11.8 3 26.7 11.0 4 26.7 10.9 5 30.7 4.7 10 25.3 16.9 1 11.8 2.2 11 26.7 8.8 8 25.3 8.7 9 16.4 1.5 12 16.8 8.9 7 284.2 9.4 Revenue Miles Riders/Rev Mile Rank 221 0.9 2 354 0.7 7 648 0.6 8

395 0.7 6 328 0.9 3 411 0.4 10 366 1.2 1 97 0.3 11 385 0.6 9 289 0.8 5 231 0.1 12 192 0.8 4 3,917 0.7 Source: GFI reports, September 18-30 Saturday Riders per Revenue Hour 20 18 16 14 12 10 8 6 4 2 0 Saturday Riders per Revenue Mile 16.9 12.3 11.8 11.0 10.9 9.4 8.8 8.9 8.7 4.7 2.2 1 2 3 4 5 6 7 Routes

8 1.5 9 10 11 12 2.0 1.8 1.6 1.4 1.2 1.0 0.8 0.6 0.4 0.2 0.0 1.2 0.9 0.9 0.7 0.6 0.6 0.4 0.3 0.1 1 2 3 4 5 6 7 Routes 8 9 10 11 12 Sat Riders/Rev Mile Sat Riders/Rev Hour Top Performing Routes: Route 7 Route 1 0.8 0.8 0.7 Poorest Performing Routes: Route 11 Route 8 5 4:30 AM 5:00 AM 5:30 AM 6:00 AM 6:30 AM 7:00 AM 7:30 AM 8:00 AM

8:30 AM 9:00 AM 9:30 AM 10:00 AM 10:30 AM 11:00 AM 11:30 AM 12:00 PM 12:30 PM 1:00 PM 1:30 PM 2:00 PM 2:30 PM 3:00 PM 3:30 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM 7:00 PM 7:30 PM 8:00 PM 8:30 PM 9:00 PM 9:30 PM 10:00 PM 4:30 AM 5:00 AM 5:30 AM 6:00 AM 6:30 AM 7:00 AM 7:30 AM 8:00 AM 8:30 AM 9:00 AM 9:30 AM 10:00 AM 10:30 AM 11:00 AM 11:30 AM 12:00 PM 12:30 PM 1:00 PM 1:30 PM 2:00 PM 2:30 PM 3:00 PM 3:30 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM 7:00 PM 7:30 PM 8:00 PM 8:30 PM 9:00 PM 9:30 PM 10:00 PM Route 8 Performance Details Route 8 Uptown/Civic Commons Weekday Average Ridership 80 70 60 50 40 30 20 10 0 Route 8 Uptown/Civic Commons Saturday Average Ridership 80 70 60 50

40 30 20 10 0 Riders per Trip Weekday: Average = 3 Maximum = 20 Minimum = 0 Saturday: Average = 2 Maximum = 6 Minimum = 0 6 4:30 AM 5:00 AM 5:30 AM 6:00 AM 6:20 AM 7:00 AM 7:20 AM 8:00 AM 8:20 AM 9:00 AM 9:20 AM 10:00 AM 10:20 AM 11:00 AM 11:20 AM 12:00 PM 12:20 PM 1:00 PM 1:20 PM 2:00 PM 2:20 PM 3:00 PM 3:20 PM 4:00 PM 4:20 PM 5:00 PM 5:20 PM 6:00 PM 6:20 PM 7:00 PM 7:20 PM 8:00 PM 8:20 PM 9:00 PM 9:20 PM 10:00 PM 4:30 AM 5:00 AM 5:30 AM 6:00 AM 6:20 AM 7:00 AM 7:20 AM 8:00 AM 8:20 AM 9:00 AM 9:20 AM 10:00 AM 10:20 AM 11:00 AM 11:20 AM 12:00 PM 12:20 PM 1:00 PM 1:20 PM 2:00 PM 2:20 PM 3:00 PM 3:20 PM 4:00 PM 4:20 PM 5:00 PM 5:20 PM 6:00 PM 6:20 PM 7:00 PM 7:20 PM 8:00 PM

8:20 PM 9:00 PM 9:20 PM 10:00 PM Route 11 Performance Details Route 11 Warm Springs Rd/Weems Rd Weekday Average Ridership 80 70 Riders per Trip 60 50 40 30 20 10 0 Route 11 Warm Springs Rd/Weems Rd Saturday Average Ridership 80 70 60 50 40 30 20 10 Weekday: Average = 3 Maximum = 29 Minimum = 0 Saturday: Average = 3 Maximum = 11 Minimum = 0 0 7 Analysis Results Weekday Evening Service METRA Average Weekday Ridership: Evening Service Span 1 14 14 10 10 9 9 4 4 4 2 3 13 13 13 13 8 8 6 6 23 23

20 20 15 15 7 7 4 21 21 15 15 16 16 10 10 4 5 19 13 13 12 12 6 6 4 4 6 7 8 8 5 5 6 6 5 5 18 18 17 17 19 19 10 10 8 3 3 2 2 2 2 1 1 --- 9 12 12 13 13 12 12 6 6 3 10 11 5 5 6 6 6 6 4 4 1 1 -------

12 9 9 7 7 6 6 4 4 1 Average Weekday Evening Service Span Ridership 25 20 Average Trip Ridership Time 6:00 PM 6:30 PM 7:00 PM 7:30 PM 8:00 PM 8:30 PM 9:00 PM 9:30 PM 10:00 PM 15 10 5 0 6:00 PM 6:30 PM 7:00 PM 7:30 PM 8:00 PM 8:30 PM 9:00 PM 9:30 PM 10:00 PM METRA Routes 1 2 3 4 5 6 7 8 9 10 11 12 8 Analysis Results Saturday Evening Service METRA Average Saturday Ridership: Evening Service Span 1 14 14 10 10

9 9 4 4 4 2 3 13 13 13 13 8 8 6 6 23 23 20 20 15 15 7 7 4 21 21 15 15 16 16 10 10 4 5 19 13 13 12 12 6 6 4 4 6 7 8 8 5 5 6 6 5 5 18 18 17 17 19 19 10 10 8 3 3 2 2 2 2 1 9 12 12 13 13 12 12 6

6 3 --- 10 11 5 5 6 6 6 6 4 4 1 1 ------- 12 9 9 7 7 6 6 4 4 1 Average Saturday Evening Service Span Ridership 30 25 Average Trip Ridership Time 6:00 6:30 7:00 7:30 8:00 8:30 9:00 9:30 10:00 20 15 10 5 0 6:00 PM 6:30 PM 7:00 PM 7:30 PM 8:00 PM 8:30 PM 9:00 PM 9:30 PM 10:00 PM METRA Routes 1 2 3 4 5

6 7 8 9 10 11 12 9 4:30 AM 5:00 AM 5:30 AM 6:00 AM 6:30 AM 7:00 AM 7:30 AM 8:00 AM 8:30 AM 9:00 AM 9:30 AM 10:00 AM 10:30 AM 11:00 AM 11:30 AM 12:00 PM 12:30 PM 1:00 PM 1:30 PM 2:00 PM 2:30 PM 3:00 PM 3:30 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM 7:00 PM 7:30 PM 8:00 PM 8:30 PM 9:00 PM 9:30 PM 10:00 PM Route 5 North Highland/ Columbus State/ Peachtree Mall 80 80 4:30 AM 5:00 AM 5:30 AM 6:00 AM 6:30 AM 7:00 AM 7:30 AM 8:00 AM 8:30 AM 9:00 AM 9:30 AM 10:00 AM 10:30 AM 11:00 AM 11:30 AM 12:00 PM 12:30 PM 1:00 PM 1:30 PM 2:00 PM 2:30 PM 3:00 PM 3:30 PM 4:00 PM 4:30 PM 5:00 PM 5:30 PM 6:00 PM 6:30 PM 7:00 PM

7:30 PM 8:00 PM 8:30 PM 9:00 PM 9:30 PM 10:00 PM Analysis Results Routes 5 and 7 Midday Service Route 5 North Highland/C. State/P. Mall Weekday Average Ridership 30-Min Freq 30-Min Freq 30-Min Freq 70 Route 7 Columbus South 60 50 40 30 20 10 0 Route 7 Columbus South Weekday Average Ridership 30-Min Freq 70 60 50 40 30 20 10 0 10 Analysis Results Route 3 Bunker Hill Deviation Route 3 St. Mary's Rd/Buena Vista Rd Saturday Average Ridership Activity Bunker Hill Deviation Only 7.0 Boardings Alightings 6.0 5.0 4.0 3.0 2.0 Bunker Hill Deviation 1.0 0.0 11 Analysis Results Route 8 (Uptown/Civic Commons) and Route 11 (Warm Springs Rd/Weems Rd) carry very few riders Ridership declines significantly towards end of night service on most routes Midday Route 5 and 7 ridership is high Very low ridership to Bunker Hill neighborhood at certain times of the day

12 Spring 2018 Bus Service Proposal Discontinue Route 8 (Uptown/Civic Commons) and Route 11 (Warm Springs Rd/ Weems Rd) Other options available for Route 8 riders (Routes 1, 7, 4, 12) Opportunities to incorporate Route 11 stops with modest ridership into Route 6 extension Extend Route 6 between Gateway Walmart and Warm Springs Road at Schomburg Road Existing Routes 6 and 11 Proposed Route 6 13 Spring 2018 Bus Service Proposal (Continued) Trip specific approach to: Proposed Route 3 Cut unproductive trips at start or end of day Add midday trips to Routes 5 and 7 (weekdays) Reduce number of Route 3 trips deviating to Bunker Hill 14 Spring 2018 Bus Service Proposal (Continued) Proposed trip discontinuations: Route 1 9:00 and 10:00 PM round trips Route 4 10:00 PM round trip Route 5 10:00 PM round trip Route 6 7:30, 8:30 and 9:30 PM round trips and inbound 5:38 AM trip Route 7 6:00 PM round trip (weekday only) Route 9 10:00 PM round trips Route 10 9:30 PM round trip Route 12 9:00 and 10:00 PM round trips Proposed weekday only trip additions: Proposed Route 3 round trips continuing to serve Bunker Hill: 4:30 AM 5:30 AM 6:30 AM 7:30 AM 3:30 PM 4:30 PM 8:30 PM 9:30 PM Route 5 1:30 and 2:30 PM round trips Route 7 9:00 and 10:00 AM; 12:00, 1:00 and 2:00 PM round trips 15 Public Participation Process and Timeline Solicitation and consideration of public comments before approving major service reductions required 30-day public comment period

Legal notices and press release Information on METRA and City websites and social media Information on buses and at Transfer Center News coverage Multiple ways to provide comments English and Spanish comment phone lines Comment forms through Survey Monkey Mail, email or hand deliver comments Comment forms at Public Meetings Public meetings at METRA January 30 and February 1 All comments considered before final recommendations Public Comment Period Public Meetings Council Meetings January 14 February 12 January 30 and February 1 February 27 and March 13 16 Public Comment Summary Attendees at Public Meetings: January 30: 12 February 1: 14 Total comments received: 59 Public meetings: 9 Survey Monkey: 12 Mail: 2 Comment phone line: 8 Transfer Center: 38 Summary of Comments Relevant to Proposed Changes Want service left alone/dont want cuts (9) Support changes (4) Dont cut Route 11 (4) Dont cut night service (1) Dont cut Route 8 (1) Dont cut Route 6 trip at 5:38 AM (1) Dont cut Route 12 late night trips (1) Dont cut Route 6 trip at 8:30 PM (1) 17 Questions? 18

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