IT Desktop Management

IT Desktop Management

IT Desktop Management VoIP Voice over Internet Protocol September 2008 Prepared by Angela Mars IT Education and Training Table Of Contents What is VoIP page 3

Benefits of VoIP page 4 Avaya 4610SW IP telephone page 5 Avaya 4621 IP telephone page 6

2 What is VoIP? VoIP, Voice over Internet Protocol, allows users to make phone calls over a computer network such as the Internet (digital signals) instead of a regular phone line (analog signals). The CTC data network now supports VoIP for our Ft. Hood and Gatesville locations. 3

Benefits Of Using VoIP Cost efficient phone calls Works with existing infrastructure Easily supported Integration with computer applications (Unified messaging) Email Fax Web conferencing 4 Avaya 4610SW IP Telephone

9 Fixed Feature Keys: Conference, Transfer, Drop, Hold, Redial, Mute, Volume up & down, Speaker, Voice Mail Built-in headset jack Hearing Aid Compatible Programmable call appearance/feature keys 4610 IP Telephone Interactive Tutorial 4610SW IP Telephone Quick Reference 5 Avaya 4621SW IP Telephone

Multi-line telephone 24 Programmable Feature Keys Automatically labeled from the system 10 fixed feature keys Large graphical gray-scale backlit display (168 x 132 dots) 4620/4621/4625 IP Telephones Interacti ve Tutorial 4620SW/4621SW SIP IP Telephone Quick Reference 6 Q&A?

Educational Requests: Contact Angela Mars [email protected] Technical Questions: Contact the IT Help Desk [email protected] 254-501-3103

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